If you find that the issue is occurring on a desktop mail client, such as Outlook from using Exchange Edition and/or Outlook Edition template, then the Network Permissions or the Version Key have not been correctly set.

Signatures for G Suite: Embedded images in Exclaimer Cloud Signatures for G Suite are automatically uploaded to your Google Drive, if the images do not show check that the Google Drive is active.

Unfortunately, we cannot completely control this as it is mail client behaviour.įor more information, see: Images in the signature are removed and/or display as attachments when replying or forwarding from iOS devices.

Signatures for Microsoft 365: Embedded images in Exclaimer Cloud Signatures for Office 365, can become attachments and/or be removed on a forward and reply email from some mail clients and devices, such as iOS and Apple Mail.

Note: If you are concerned about the images becoming attachments or being removed, the alternative is to use Web Hosted Images.

Web Hosted Images - This implies hosting an image on a public-facing server and using the hosted URL to link into the signature template.

Embedded Images - This implies uploading an image directly from your desktop into the template.

There are two ways of adding images into the Signature Template: The cause of the issue can be determined, depending on how you have uploaded the images into the Signature template and which Exclaimer product you are using to build and manage the signature templates.

The images display a white box with a black border on a forward / reply mail in Outlook.

The images do not appear, but there is a 'Click to download message' at the top of the email received in Outlook.

The images display as a red X with a message that suggests the images have been removed or cannot be found.

The images from the signature appear as attachments or are removed on a forward / reply email.

You are using a signature template that consists of images, and you notice one of the following issues: However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange. Please be assured that the Exclaimer Support team will provide support until your SMA is active. WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.

Images not loading in gmail